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Frequently Asked Question


1. How long will it take to receive my item?

A. Once you have placed order with us then a request will be sent to our warehouse to dispatch your item. We usually dispatch orders within 24 to 48 working hours But during weekends it might take longer. It takes around 5 to 7 days for the delivery of the product.

2. Can I cancel my order?

A. Yes, you can cancel your order by mailing us immediately at with the subject line 'Cancel My Order'. Once the order is dispatched then we won't be able to cancel it.

3. What is the return policy?

A. We have a very transparent return policy. If you receive your order and believe it is not the right fit, then you have 30 days from the time of purchase to return it back to us in unused and new condition. Just mail at with order details and reason of return. We will arrange for return of the product and once we receive the product we will provide you complete refund.

4.How long does it take for my refund to show up on my account?

A. After we have received your returned item, it may take 1-2 days to be processed through our returns department. Once your item is confirmed that it is in new and unused condition we will issue a refund to your account. It will take 24 hours to reflect the amount into your paid account.

5. What is Full Grain v/s Top Grain Leather?

A. Full Grain Leather is the highest quality grade of leather. It comes from the Top Layer of the hide. It is a little bit difficult for a manufacturer to work with. And that is also the reason it is expensive. Top Grain Leather is the second highest grade of leather and has an outermost layer of the hide removed.

6. Where is this bag made in?

A. All Kobblo Leather bags are made in Udaipur city of Rajasthan, India. we are leather bags manufacturer, exporter & trading brand who are committed to support the local leather skilled craftsmen by making their work reach the world.

7. Can I track my package once it has shipped?

A. Once your order has shipped, you will receive a shipment email that will contain the tracking number for your package. But it may take up to 24 hours to receive this email.

8. I’ve entered the wrong shipping address, what should I do?

A. Please contact us immediately within 24 hours of placing the order. We cannot guarantee that we will be able to make the necessary adjustments but we will assure that we will do our very best to make sure your Bag reaches on the correct doorstep!

9. Can water damage the leather Bags?

A. Yes, water can damage your leather bag. You have to keep the bags away  from water and moisture. Water can leave stains on the bag and obviously you won't like this.

10. My question isn't listed here, how do I get it answered?

A. For any query, doubts or suggestion Shoot us an email at 

11. Can I change my order?

A. Unfortunately, we can not modify an order once it has been placed on our website. However, you may cancel the order if it has not been shipped out and place a new order. Please mail us at and we will assist you in the best possible way.

12. How do I make a complaint?

A. Although we won't give you any chance to complain, in case you have any complain you can email us at with details and we will look into it and provide a response.

13. The color of my bag looks slightly different than the picture on your site. How come?

A. There may be some variation due to the nature of genuine leather and the natural dying techniques that we use and it can be also because of photography effects. Each and every leather item will be slightly different because it is handmade and it has its own uniqueness.

14. How do I keep my leather bag when not in use?

A. You can fill your bag with loosely bubble wrap to help it keep its shape. Please don’t use newspaper its ink can rub off onto the fabrics. Put your bag into a dust cover or a pillowcase. Don't wrap it in a plastic bag as the leather can't breathe and the smallest amount of moisture can cause mildew and mold.

15. How do I take care of my bags and leather?

A. Leather care is pretty simple. When your bag gets a little dirty then you can clean it with a damp cloth and/or do just a quick rub down. If it gets a lot dirty, you can use leather cleaning products to clean and restore it. But make sure whenever you use a cleaner, always follow up with a leather conditioner.



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